Love it or we’ll take it back
We take great care in every detail of product design and construction to ensure that you are completely satisfied with your purchase. However, if you are not completely satisfied, we will take it back — even if you have already used it. We support our hedge wall with industry-leading return policies to ensure our customers can buy in peace.
Please contact us via email service@theartificialworld.com if you need a return.
We offer free return and 100% refund within 14 days of delivery. We offer returns within 365 days of delivery, subject to a 20% return fee and return shipping fee. Please note that we can only process refunds from the original source of payment.
Hedge test
We offer free return and 100% refund or 100% merchandise credit within 14 days of delivery. Please note that we can only process refunds from the original source of payment.
Soft Goods – Accessories to try
If you buy one of our other products and decide to return it within 14 days of delivery – we have insurance for you. You will receive a full refund, including any original shipping charges you may have incurred. Return shipping is also free.
Note for Returns
Please note that we can only accept undamaged, unmodified products for hedges and soft products. Upon return, your item will be inspected and an appropriate refund will be issued. Transactions and returns are the same. Our team takes great pride in working with our clients to ensure any return requests are resolved quickly and efficiently. If you would like a response, please email service@theartificialworld.com
Delivery within 14 days, we offer free return shipping and 100% money back. We will charge a 20% return fee plus return shipping within 365 days of delivery. Please note that we can only process refunds to the original source of payment.
Damages
If any damage or manufacturing defect is reported within 14 days of delivery, we will correct it.
Please contact us at service@theartificialworld.com with a photo and description of the problem and we will fix it as soon as possible. If we cannot repair the Hedge walls, we will arrange for a refund or exchange.
Custom Products
Custom products can not be returned if not damaged or arrived with quality issues.