Theartificialworld.com committed to strives 100% customer satisfaction on every order. If you are not satisfied for any reason, we would be happy to provide a refund. We do not charge a re-stocking fee if the merchandise are returned within 30 days. Please note the following:
If the merchandise arrive damaged, please contact us (in 5 days after the package delivery to you )before the return, so that we can help you.
- Merchandise can be returned within 30 days of delivery date.
- Customized products (Living walls and panels) can not be returned.
- Some time we provide some second hand product with nice discount. Refused to return.
- All merchandise must be keep original condition, and put back into the original package boxes.
- Original shipping charges will not be refunded.
- Theartificialworld.com is not responsible for return shipping charges.
- Returns may be available through any shipping service（UPS,FedEx,SPS, etc）.
- Please include the following information:
Items returned and reason
Please contact us before you want a return.
All refunds will be back to your credit card/paypal account used for your original purchase .We will complete your refund application within seven working days. After the refund is completed, we will send a refund receipt as soon as possible.
We provide the fastest service to the new orders online . If you have any questions regarding the return of the items, please email us and we will help you in time.