Returns

Return Policy

Theartificialworld.com committed to strives 100% customer satisfaction on every order. If you are not satisfied for any reason, we would be happy to provide a refund. We do not charge a re-stocking fee if the merchandise are returned within 30 days. Please note the following:

If the merchandise arrive damaged, please contact us (in 5 days after the package delivery to you )before the return, so that we can help you.

  • Merchandise can be returned within 30 days of delivery date.
  • Customized products (Living walls and panels) can not be returned.
  • Some time we provide some second hand product with nice discount. Refused to return.
  • All merchandise must be keep original condition, and put back into the original package boxes.
  • Original shipping charges will not be refunded.
  • Theartificialworld.com is not responsible for return shipping charges.
  • Returns may be available through any shipping service(UPS,FedEx,SPS, etc).
  • Please include the following information:

Full name:

Order number

E-mail address:

Items returned and reason

Please contact us before you want a return.

All refunds will be back to your credit card/paypal account used for your original purchase .We will complete your refund application within seven working days. After the refund is completed, we will send a refund receipt as soon as possible.

We provide the fastest service to the new orders online . If you have any questions regarding the return of the items, please email us and we will help you in time.

We(Theartificialworld.com) reserve(s) all the right for the final explanation of this return policy.