1: Do you ship to other Countries ?
Yes . we ship All over the world.
If you didn’t found your Country( shipping address) option . please contact with us Via Live Chat or E-mail !
2: Where is your Location ?
Our warehouse is in CA and NJ . Most of our products are produced and assembled in China.
3: What is the price ? How much is the shipping cost ?
It depends on the quantity you need and shipping method you choose, you can get it on shopping cart page.
4: what is the delivery time?
It’s depends your shipping address and In remote areas or not . we have two shipping optional
Normal shipping: 5-8 Business days and Expedited shipping :1-5days Business days.
5: Do you do installation?
Sorry, we don’t do the installation. But we have detail of install instruction.
6: Do you Provide wholesale prices?
Yes , you can check the wholesale prices on the product page or in the shopping cart .
If you want do a bulk purchase , please send E-mail to us (service@theartificialworld.com).
Our sales manager will serve you .
7: Do you do the Custom hedge?
Yes, we can custom the hedge wall / artificial Living wall as your size, please send your size and request Via E-mail (service@theartificialworld.com) to ask for a quote.
8: Can I call you to place an order?
Sorry , you just can place order online.
9: Do you provide a sample ?
Yes, we can provide the boxwood panel sample. Please send E-mail to us (service@theartificialworld.com).
10: Any test certificate for your product?
Yes, the boxwood panel have UV and water Inhibitors to Protect Agents any Weather Condition with SGS certificate.
11: What is the shipping size , do you do the big roll ?
The price is for 40”*40”. Normally the shipping size is :20”*20” . we also can do big roll for you ,
Please contact with our sales manager Lisa to discuss the details : (service@theartificialworld.com).
12: How can I pay with my credit card?
You can pay with credit card through Paypal guest gateway. Just click the credit icon, as below showing:
13. What shall i do when failed to make the payment?
(1) Our website works better with google chrome browser, you’d better use google chrome browser to visit our online store and place order.
(2) Try to place a test order and pay a small amount like $0.1 or $1.0 by this link: https://theartificialworld.com/product/pay-for-customized-products/
(2)-(1) If succeeded, then your previous payment failed might because the order amount is too large, please choose “Direct bank transfer” on the payment page,
or go to our Amazon store(www.amazon.com/shops/TheArtificialWorld) to make the purchase.
(2)-(2) If failed again, it means that your credit card company does not support this payment, please change your another card or other person’s card, if still failed, we are afraid that you can only choose “Direct bank transfer“. or go to our Amazon store(www.amazon.com/shops/TheArtificialWorld) to make the purchase.
14.How can I ship to another address?
On your payal checkout page, do it like this:
