General Questions
How to build a 3D artificial boxwood hedge？
How many do I need?
You can calculate the quantity by using the calculator here.
How long will it take to receive my order?
Usually 4-6 days.
How will I know my order has shipped?
After you submit your order you will receive an order number, as well as an email confirmation of your sales order. When your order is shipped, you will receive an email with your tracking number. Please allow up to 24 hours for detailed tracking information to become available.
Can I make changes to my order once it is placed?
We’re pretty speedy here at Theartificialworld.com. We cannot cancel or make any changes to an order once it has been placed because orders begin processing immediately.
Can I return or exchange items that I don’t want?
Exchanges
We do not offer exchanges. For faster service, we recommend to first place the new order online, then return the unwanted items to be refunded.
Returns
Most items can be returned within 30 days for a full product refund. Items must be in their original condition. Items that cannot be returned are marked “FINAL SALE” and include closeout items and items shipped directly from the manufacturer. For more information please see our Return Policy.Something isn’t quite right with my order. How can I fix this?
We do our best to process every order efficiently, but we are human and sometimes mistakes happen. The good news is that we pride ourselves on our awesome customer service. We want you to be happy!
Live Chat – agents are also available Monday – Friday business hours if you would like to message us that way.
Email – If email is your favorite method, please send yours to [email protected] anytime. We’ll respond within 1 business day.
We’re happy to help with any order or product issue immediately, and want to make it right.
Do you send out free samples?
Yes, for more information please contact us.
How long will it take to receive my order?
Usually 4-6 days.
How will I know my order has shipped?
After you submit your order you will receive an order number, as well as an email confirmation of your sales order. When your order is shipped, you will receive an email with your tracking number. Please allow up to 24 hours for detailed tracking information to become available.
Can I make changes to my order once it is placed?
We’re pretty speedy here at Theartificialworld.com. We cannot cancel or make any changes to an order once it has been placed because orders begin processing immediately.
Can I return or exchange items that I don’t want?
Exchanges
We do not offer exchanges. For faster service, we recommend to first place the new order online, then return the unwanted items to be refunded.
Returns
Most items can be returned within 30 days for a full product refund. Items must be in their original condition. Items that cannot be returned are marked “FINAL SALE” and include closeout items and items shipped directly from the manufacturer. For more information please see our Return Policy.Something isn’t quite right with my order. How can I fix this?
We do our best to process every order efficiently, but we are human and sometimes mistakes happen. The good news is that we pride ourselves on our awesome customer service. We want you to be happy!
Live Chat – agents are also available Monday – Friday business hours if you would like to message us that way.
Email – If email is your favorite method, please send yours to [email protected] anytime. We’ll respond within 1 business day.
We’re happy to help with any order or product issue immediately, and want to make it right.
Do you send out free samples?
Yes, for more information please contact us.
